Nudy Patooty

Returns & Exchanges

Not what you had in mind?

UNITED STATES

We're committed to making sure you are happy which is why we offer FREE RETURNS on all full price merchandise shipped to the US!  If you’re not satisfied with an item, you can return it for a refund within 30 days.  

Here’s how it works:

  1. E-mail customercare@nudypatooty.com and we will send you a return slip to be completed.You will also be provided with a pre-paid UPS domestic or USPS domestic label to return the purchase to us.
  2. Ship the item and a completed return slip to us within 30 days of your invoice date, using the pre-paid return label.
  3. We’ll process your return and refund your credit card. You’ll get an email when it’s complete.

Some important details:

Timing

It usually takes 7 to 10 days for us to receive a return, and 72 hours to review it and refund your credit card. Please note that it can take an additional 2 to 10 business days for the refund to post to your credit card account.

CANADA

SHIP YOUR ITEMS BACK:

Once your request for an exchange or refund has been approved by customer care, please ship the item(s) to Nudy Patooty Canada and include your return slip:

NUDY PATOOTY
c/o The Joe Fresh Centre for Fashion Innovation
10 Dundas Street East, Suite 600
Toronto, ON
M5B 2G9

 *For all CANADIAN returns and exchanges Customers are required to cover shipping costs for any exchanges/returns.

When the product has been shipped back & received, we will review the return and refund your credit card, or issue the exchange order. Please note that it can take an additional 2 to 10 business days for the refund to post to your credit card account.

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Defective/Damaged Items

If you received a defective or damaged item, please contact us at 1 (855) 948-4333 or customercare@nudypatooty.com.  Our hours are 9:00 am to 5:00 pm EST Monday to Friday, but you can also leave a message and we’ll get back to you as soon as possible.

Exchanges

If you would like to exchange your order for a different size or style, please contact us directly at customercare@nudypatooty.com to arrange for product exchange.

**Please note to use our pre-paid labels, shipments must be sent from the United States.

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